ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Manager Philanthropy Operations has primary responsibility for the coordination and management of the Center for Philanthropy’s core systems, including bookkeeping, financial transaction processing and the administration of its database of charitable funds, organizations, and individuals. In this role, the Manager Philanthropy Operations will frequently interact with Philanthropy board members, fund holders, donors, and non‐profit leaders. As a member of the small team where each team member has multiple roles, the Manager Philanthropy Operations will also have certain office management and administrative responsibilities. The accuracy, efficiency, team orientation and, most of all, the integrity of this individual is key to the Center for Philanthropy’s continued growth and positive impact at NCH.
ESSENTIAL DUTIES AND RESPONSIBILITIES
– Other duties may be assigned.
· Ensures departmental operations adhere in all respects to applicable operational policies, procedures, and standards, covering all aspects of department operations. Serves as central repository for departmental policies and procedures.
· Supports Center for Philanthropy leadership team to build cohesive department culture through improving communication, coordination, and collegiality among all staff.
· Assists with office functions such as space planning needs for the team and other facilities and technology needs.
· Ensures departmental policies and procedures are carried out in a manner that continuously demonstrates the highest level of service for donors.
· Analyzes operating practices, such as record keeping systems, forms control, office layout, personnel and budgetary requirements, and performance standards to create new systems or revise established procedures.
· Works cooperatively towards the identification of areas needing improvement.
· Evaluates, identifies, and implements initiatives that control costs through the economical utilization and management of departmental payables, supplies and equipment.
· Spends considerable time supervising, developing, mentoring, and coaching direct reports. Manages and supervises volunteer activity withing the department.
· Ensure direct reports are trained in their assigned job functions and as back-ups to other positions as appropriate.
· Collaborates with Human Resources to establish recruiting, training, and hiring strategies.
· Demonstrates positive attitude, cooperation, discretion and respect to co-workers and donors always.
· Maintains a professional level of helpfulness, understanding, respect, trust, and open mindedness while carrying out daily functions. Understands the needs of co-workers and is supportive in assisting in areas of commonality.
· Oversees staff responsible for the full scope of gift processing to ensure that all gifts are accurately captured, entered, deposited, and transferred.
· Ensures all gift related policies and processes are documented and that such documentation is kept current.
· Oversees staff responsible for account management, outstanding pledge management, gift related reporting, and annual audit support for internal and external partners.
· Oversees staff responsible for managing pending funds and ensures fund designation aligns with donor intent.
· Provide oversight of staff responsible for and ensures all written donor acknowledgements are of supreme quality.
· Manages SPF reconciliation and annual audits for department.
· Schedules and organizes activities such as meetings and activities within the department.
· Works independently and successfully copes with demands from superiors, subordinates, and peers.
· Provides oversight of operations support for special events, receptions, and programs of the Center for Philanthropy.
· Provides support for the Philanthropy Committee of the Board of Trustees. Takes and prepares minutes of the Philanthropy Committee meetings for approval. Requires a high degree of accuracy in recording the actions of the meeting. Also, keeps record of all handouts, presentations, agendas, etc. of the Philanthropy Committee meetings.
· Represent the Center for Philanthropy in the community by participating in all appropriate civic organizations, social events, health system functions, etc.
· Creates meeting agendas and serves as recorder of minutes at meetings with responsibility for transcription, distribution to participants and arranges for staff implementation.
· Meets and exceeds the expectations of donors and all other customers we serve.
· In keeping with the high ethical standards of the NCH Healthcare System, maintains confidentiality of patient and donor information.
· Maintains up to date knowledge and expertise in all aspects of the NCH Healthcare System in specific and philanthropy in general.
· Works cooperatively towards the identification of areas needing improvement and welcomes opportunities for new and improved processes.
· Minimum of Bachelor’s Degree with 4 years’ experience in philanthropy, business, nonprofit, program management or equivalent OR Minimum of Associate Degree with 7 years' experience in philanthropy, business, nonprofit, program management or equivalent required.
· Minimum 1 year of supervisor experience preferred.
· Outstanding oral and writing skills are essential. This position requires superior communication and interpersonal skills to maintain excellent rapport with the community and NCH and in order to communicate clearly and professionally. The position entails knowledge of the basics of effective public relations and diplomacy. Familiarity with use of donor management databases (Raiser’s Edge) helpful.
· Advanced computer skills with demonstrated ability to acclimate easily to new software and knowledge of data gathering techniques are required. Good analytical and problem-solving skills are vital as well as the capability to understand, interpret and apply specific administrative policies. Furthermore, the ability to analyze, synthesize and concisely communicate information is vital.
· The capability to manage and prioritize projects effectively to meet the demands of the variegated functions is essential. Furthermore, it necessitates an experienced person, self-driven, and capable of working independently and/or in a team to the benefit of the Center for Philanthropy, and who has previously worked in a multi-tasked environment.
· Intermediate computer knowledge uses Microsoft Word, Excel, Outlook, and Windows.