Manager IT Information Security

• DEPARTMENT: 18231 – IT Administration
• LOCATION: 1100 Immokalee Road, Naples, FL, 34110
• WORK TYPE: Full Time
• WORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Manager Information Security manages the day-to-day activities of the Identity and Access Management (IAM) and Cyber Security teams. Assigns tasks and projects in accordance with scheduling and organizational needs. Monitors the quality and performance of newly implemented applications as well as providing continued support for ongoing applications. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

· Develops and delivers IS security standards, best practices, architecture, and systems to ensure information security system security across the enterprise.

· Responsible for the overall direction, coordination, and evaluation within areas as assigned.

· Manages the overall operations in accordance with hospital administered policies, departmental standards, and governmental regulations, providing the highest level of customer service.

· Provides administrative and financial accountability for planning, managing, staffing, coordinating, and controlling functions, and activities, delegating authority, as necessary. Develops and aligns goals with the organization’s strategic plans.

· Oversees various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations, and other related activities.

· Utilizes performance management expertise to facilitate the achievement of department goals. Holds staff accountable for adherence to organizational and departmental policies.

· Prepares detailed presentation of systems and applications designs, pricing, and analysis for day-to-day operations as well as projects and expansion.

· Oversees vendor relationships.

· Evaluates existing systems, identify deficiencies, and make performance recommendations.

· Performs analysis and capacity planning and assessments for organizational systems and applications to meet corporate objectives.

· Participates in ongoing support and maintenance of existing systems and applications. Perform after-hours maintenance as required.

· Creates and maintains detailed project plans, scope of work, and technical documentation within assigned areas.

· Provides research, assessment, and implementation of new technologies, hardware, and software to advance the applications and services rendered by the organization.

· Develops and recommends strategies from growth, security, and functional enhancements.

· Serves as the first line of escalation for all identified issues within assigned area.

· Develops and manages to a set of meaningful metrics that demonstrate the efficiency and effectiveness of the team on a monthly, quarterly, and annual basis.

· Responsible for coordinating aspects of planning, system testing, design, development, implementation, maintenance, and evaluations of assigned systems.

· Manages the support resources and processes for assigned applications to ensure that software/interface issues are addressed on a timely basis and that all enhancements and new release are implemented based upon priority and vendor support windows.

· Provides on-call coverage as deemed appropriate by departmental leadership.

· Manages Disaster Recovery planning, implementation, and testing.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Minimum of a bachelor’s degree in Business, Technology, Security or related field. Prefer a master’s degree in Business, Technology, Security or related field.

· Minimum of 5 years of relevant IT or Healthcare experience required. Supervisory experience preferred.

· Must have experience with security awareness tools and processes, incident response, and threat detection.

· Excellent verbal and written communication skills.

· Ability to solve complex problems in a timely manner.

· Accurate with good attention to detail.

· Ability to work under own initiative / self-motivated.

· Experience working in a large cross-functional team environment.

· Experience with information technology optimization.

· Must have the ability to work nights and weekends as needed to support the business.

· Must understand testing methodologies.

· Must have experience working as an intermediary between technical and non-technical teams.

· Proficient in the Microsoft Office Suite (Word, Excel, PowerPoint, OneNote, Outlook, Visio).

· Certification: None required.

· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.