ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Manager Lab Services provides direct supervision to the section or shift (Hematology, Coagulation, Chemistry, Urinalysis, Immunology, General Lab Microbiology, Special Chemistry, and Transfusion Services), coordinating workflow and overseeing the scheduling of staff. The Manager Lab Services maintains instruments, monitors proficiency testing and quality control, actively participates in performance improvement, develops new procedures, facilitates employee training and competency assessment, maintains supplies and inventory in a cost-effective manner.
ESSENTIAL DUTIES AND RESPONSIBILITIES
– Other duties may be assigned.
· Develops policies and procedures in accordance with CAP, JCAHO, CLIA, IHI, AHCA, OSHA, CDC recommendations, WHO recommendations and other Federal, State and Local Health Departments.
· Oversees daily technical operations and quality assurance of the technical areas, assigning duties and scheduling staff.
· Develops laboratory, nursing and physician (nurse/physician collected microbiology specimens) personnel through continuing education opportunities and delegates special projects where appropriate.
· Manages staff selection, training, coaching and corrective action with support of laboratory director.
· Maintains appropriate documentation and participates in the termination process.
· Oversees and performs daily technical operations and quality assurance of the technical areas; Assigns daily and key operator duties to staff members. Responsible for productivity of lab section.
· Manages scheduling of department staff members, approving PTO requests and staying within budget.
· Manages initial, 6 month and annual employee competency assessment utilizing 6 methods of assessment, on time and with complete documentation for every test or test system applicable to each staff member.
· Performs employee performance evaluations and executes remedial action plans when needed.
· Collaborates with technical representatives and information technology staff to develop and execute instrument interfaces and other IT functions necessary to provide efficient workflow.
· Manages director approval, manager review, staff review and changes in policies and procedures in department.
· Complies with and enforces NCH policies and procedures in a consistent and timely manner with fair consideration for the associate.
· Demonstrates the importance of continuous feedback by ensuring that all performance reviews are completed in the timeframe given. Oversees training and assesses competency of associates.
· Develops new procedures by providing research and development, cost effectiveness, validation and implementation always ensuring that the needs of physicians, patients, as well as others are met.
· Assesses costs of supplies and reviews inventory levels and usage rates to ensure adequate supplies are stocked to meet workload demands. Maintains supplies within budget and able to explain variances. Facilitates cost saving measures.
· Assures minimal downtime of instruments by planning for preventative maintenance and contacting service personnel when unavoidable repairs are necessary.
· Ensures that the laboratory technical areas are in compliance with CAP, CLIA, JCAHO and AHCA standards/regulations. Manages all aspects of inspection preparation, execution and responses with support of lab director.
· Able to perform technical duties on the bench as needed up to 15% of scheduled hours.
· Completes proficiency testing in an acceptable time frame, reviews evaluations reports, responds to discrepancies according to policy
· Communicates effectively and partners with direct reports to enhance employee satisfaction, recognizing suggestions from staff and involving staff in decisions when it is possible.
· Facilitates excellent patient satisfaction and customer service for lab services, partnering with other clinical managers to improve processes and participating in interdepartmental committees as requested.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Bachelor’s Degree in Laboratory Science or related discipline required.
· State of Florida Clinical Laboratory Supervisor License in all areas of the Laboratory.
· Minimum of 5 years supervisory experience required.
· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.
