ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Wellness Specialist assists in the planning and development of a wide variety of health/fitness related programs. Additionally, this position interacts to a great extent on a one-on-one basis with members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
· Utilize American College of Sports Medicine (ACSM) guidelines to develop safe and effective personal exercise programs based on client’s current and past health conditions and health goals.
· Provide individualized exercise programming, program progression and monitoring during exercise of physical therapy graduates, cardiac rehab graduates, concierge medicine members and other special populations.
· Utilize ACSM guidelines to administer fitness testing services to include sub-maximal and maximal graded exercise tests as well as strength, flexibility and body composition tests.
· Provide one-on-one instruction on proper use of exercise equipment for optimal benefits based on health status and goals.
· Provide excellent customer service to all Center members and guests according to NCH core values.
· Assists Program Coordinators in planning and presenting appropriate fitness/wellness programs to NCH employees and Center members/guests.
· Markets Center programs internally and externally to drive attendance and achieve revenue goals.
· Supervises member/guest activities on fitness floor to support safety.
· Attains and maintains a thorough working knowledge of each piece of exercise equipment and communicates safe usage to Center members/guests.
· Conducts fitness equipment orientations for new and existing members
· Shares ideas about general Center functions in a positive and supportive manner.
· Accepts personal responsibility for professional growth and development.
· Understands and enforces Center policies and procedures with members/guests using excellent customer service skills.
· Regularly cleans and organizes fitness equipment and workout areas to ensure a safe and healthy environment for Center members/guests.
· Understands and utilizes chain-of-command problem solving techniques.
· Strives to be flexible, as the need arises, to cover alternate work hours in all areas of the Center.
· Demonstrates willingness to cross-train to assist with front desk operations.
· Identifies, addresses and resolves member/guest problems or complaints
· Maintains a current knowledge of industry developments and new programs and proposes additions, as appropriate to best serve our clientele.
· Maintains knowledge of Center programs and services and assists with the marketing and communication to Center members, guests, NCH employees and the community.
· Actively assists and supports departmental activities to ensure that operational and salary expenses are equal to or less than approved budget.
· Understands the principles and concepts of Performance Improvement. Looks for opportunities and solutions for process improvements and seeks to improve job skills.
· This position may be responsible for being the Pool Operator when assigned. *See Pool Operator Job Description for essential responsibilities, education, experience, and requirements.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Minimum of a Bachelor’s degree in Exercise Science, Health Promotion, or a related health and fitness field required.
· Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
· Minimum of one year experience in a wellness/fitness setting preferred.
· Nationally recognized certification (ACSM, NSCA, etc.) strongly preferred.
· 6 months fitness testing experience preferred.
· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows
