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The Medical Assistant is responsible for providing basic care to patients following established standards and practices.
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The Medical Assistant is responsible for providing basic care to patients following established standards and practices.
Naples Comprehensive Health (NCH)
Naples Comprehensive Health (NCH)
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Coordinator of Concierge Memberships – Medical Assistant role is an exciting opportunity to lead the process of collecting concierge membership payments ensuring patients pay on time, provide direct patient care in one of our NCH Medical Group Clinics, and also split time working with our Population Health team impacting the well-being of patients beyond a sole location. The Population Health Team is responsible for improving health outcomes for specific populations of patients with chronic conditions who use our primary care and specialty services and are attributed to one or more value-based programs the NCH Medical Group participates in. This role will mitigate the impact of chronic disease by providing telephonic health coaching related to preventive healthcare services. Educate patients about overall health and wellness, review age and gender screening information and best practice guidelines to improve the patient’s overall health. In the clinic the Medical Assistant is responsible for providing technical, supportive, and appropriate patient care functions for the assigned clinical area.
ESSENTIAL DUTIES AND RESPONSIBILITIES
– Other duties may be assigned.
· Responsible for collecting concierge membership payments.
· Coordinates across all concierge offices to ensure patients pay their memberships on time.
· Responsible for training new employees in the payment collection process.
· Supports the managers with reconciliation of membership lists every month.
· Coordinates monthly list of any patients who are late on payments and completes outreach to them to collect memberships due.
· Assist in collecting, documenting, and analyzing NCH Medical Group patient’s clinical data related to gaps in care, and preventive screenings. Collects patient history including current medications, allergies, symptoms, etc.
· Closes patient care gaps in collaboration with our value-based programs, documenting the closure of these gaps in the health maintenance tool, and communicating those closers to the insurance companies through the appropriate use of portals.
· Telephonically supports specific patient populations with chronic conditions.
· Telephonically completes patient outreach to the patients and educates them on appropriate age and gender screenings.
· Telephonically completes patient one-on-one coaching and support to patients managing chronic conditions, including but not limited to type 2 diabetes, hypertension, and cardiovascular disease.
· Help patients execute on their personalized care plans and health goals.
· Monitor patient’s progress, adherence to treatment plans, medications, and health outcomes through regular check-ins and remote monitoring.
· Educates patients on disease management, symptom recognition, and prevention strategies.
· Oversee the distribution and collection of clinical attestations provided by the insurance companies.
· Communicate with the NCH Medical Group offices on patient status via the use of our EHR, site visits, and telephonically.
· Correctly document communications with the patients, the offices, and the providers using EPIC.
· Answering patent phone calls and messages and at times acting as a communication liaison between the patients and the providers.
· Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider, appropriately scanning medical records into the patient’s chart, and appointment scheduling.
· Skilled in speaking clearly and distinctly in person and over the phone, using appropriate grammar and vocabulary to share information and effectively communicate.
· Provides high level customer service in all interactions with internal and external customers.
· Provides direct, professional, and knowledgeable interactions with patients, physicians, referral sources, and the treatment team.
· Acts as patient advocate and liaisons with various departments to meet mutual goals.
· Maintains patient confidentiality regarding access to patient and other clinical information via email, computer, fax, and mail.
· Addresses concerns of patients, provides service recovery, and escalates issues as needed.
· Performs routine patient care responsibilities such as taking vital signs, collecting specimens and laboratory Point of Care Testing.
· Notes the chief complaint/reason for patient's visit.
· Prepare equipment, examination rooms, and clean instruments as directed.
· Assists with medical procedures and exams as needed.
· Instructs patients on general care and medicine procedures.
· Maintains patient and service rooms in a neat and orderly condition.
· Conducts patient incoming/outgoing phone calls and post visit follow-up appointment scheduling.
· Responds to routine patient phone calls and MyChart messages and routes to RN, APP or Physician as needed.
· Performs clerical/administrative responsibilities such as filing and/or scanning patient medical records, insurance authorizations, obtaining lab/x-ray reports, hospital notes, and referral information.
· Ability to observe changes in the medical condition of patients and effectively communicate these changes to other nursing staff members and physicians/providers.
· Perform blood draws on patients.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Minimum of High School or GED required.
· Completion of Medical Assistant or practical nursing training program with documented clinical practicum hours; OR Medical Assistant certification; OR a minimum of two years’ experience in medical office setting as a Medical Assistant or like role.
· Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.
· Must be able to prioritize and work independently.
· Good customer services and communication skills.
· Excellent verbal and written communication skills with ability to effectively articulate and explain required information to patients.
· Knowledge of CPT and ICD10 codes.
· Knowledge of basic and specialty specific medical terminology.
· Capable of working under pressure in a challenging environment with frequent interruptions while maintaining a professional demeanor and control.
·Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows.