Naples Comprehensive Health (NCH)
Naples Comprehensive Health (NCH)
ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Coordinator Community Relations works independently to develop, implement and maintain community outreach programs and events. Working in collaboration with the Impact Team, the Coordinator will help execute education-oriented activities that empower our patient populations to become informed owners of their health and wellbeing. This role will develop program education, resources, and awareness events in conjunction with stakeholders and leaders to support NCH initiatives and priorities, as well as participate in community events and meetings. Ultimately, the Coordinator plays a critical role in promoting NCH services to current and future patients, employed and community physicians, and potential and current donors by sharing our impact beyond our walls. This individual must be able to meet strict deadlines and operate successfully within a predetermined budget, and flexible in meeting the needs of NCH and community.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
· In collaboration with Leadership, responsible for coordination and implementation of all community outreach and education events.
· Act as a bridge between NCH and the local community, fostering positive relationships, and maintaining a strong presence within the community.
· Supports the design and delivery of outreach activities. Responsible for planning, coordinating, and tracking community outreach activities and programs.
· Manages day-to-day operational and tactical activities of program. Develops and delivers progress reports, proposals, requirements, documentation and presentations.
· Represents the organization by projecting a positive image to achieve trust and respect from the community, leadership, and stakeholders.
· Works collaboratively with Leadership, community, and stakeholders to achieve and execute outreach programs and external relations initiatives.
· Creates and organizes outreach engagements and related materials in coordination with Marketing colleagues.
· Represents NCH in a variety of public settings to increase awareness.
· Works with internal and external audiences to build awareness and preference for NCH and our services.
· Establishes and maintains schedules of outreach activities, including community events, workshops, appearances, and other communication opportunities.
· In collaboration with Leadership, prepare and track budget and ROI for community outreach activities/events.
· Schedules regular outreach activities in the community and educates employees on community responsibility.
· Organizes and executes communications and live event plans to meet established deadlines and objectives.
· Writes and edits event content for websites, e-newsletters, social media, and other communications channels.
· Promote and publicize events by preparing announcements and promotions.
· Documents results to demonstrate effectiveness of outreach strategy.
· Collects and analyzes data and information to focus on the community, events and strategies that may be useful to the organization and to establish measurements and metrics to assess the effectiveness of the program and/or events. Evaluate needs of general public and community groups.
· Supports NCH by identifying, establishing and cultivating cooperative relationships with community-based programs.
· In conjunction with Business Development and Marketing and Communications team, develop, implement, and oversee strong promotion of community health education events.
· Increase event exposure through media sources, including social media, donor newsletters, and other print, digital, and PR campaigns.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Bachelor's degree in communications, public relations, hospitality, or other related field, OR 3 years of experience in event planning.
· Experience engaging with the public at community events, with respect, enthusiasm and positivity.
· Excellent organizational skills.
· Superb mastery of current technology tools (Canva, G-suite, MS Office, Zoom, etc.) and ongoing eagerness to adapt to new technologies.
· Enthusiasm for collaboration with multiple departments and disciplines.
· Strong public event planning, promotion, and implementation background, including directly running and promoting public events.
· Strong knowledge of budget management, supervisory experience, and staff planning experience.
· Strong knowledge of social media and other basic marketing platforms.
· Detail-orientated with the ability to manage multiple projects at a time.
· Ability to develop positive community relationships.