ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
The Community Engagement Specialist plays a vital role on the NCH Philanthropy team, serving as a key connector between the organization and the community. The purpose of this position is to grow support of NCH’s community health initiatives on Marco Island. As a primary outreach representative of NCH on Marco Island, the Specialist will initiate, establish, maintain, and enhance relationships with other community partners in a collaborative effort to provide better quality of care to the community. This position works closely with the Chief Impact Officer (CIO), Vice President Philanthropy, and other dedicated staff and volunteers to develop, coordinate, and execute impactful community engagement events. This role coordinates outreach activities including fundraising, communications, grant coordination and relationship development with donors and community partners to support key institutional priorities. Through these initiatives, the Specialist will raise awareness, generate support, and cultivate a strong network on Marco Island to advance NCH’s mission and transformational work.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
· Research, organize, and implement innovative community event opportunities designed to boost revenue and increase NCH’s visibility.
· Evaluate and implement best practices to enhance existing NCH community events for greater success and engagement.
· Partner with the Philanthropy Operations Manager to ensure accurate recording of event and tour participants, in-kind donors, and proper acknowledgment and receipts are sent promptly.
· Proactively develop and manage a pipeline of potential community partners to expand NCH’s network and influence.
· Collaborate with the Vice President Philanthropy, Director of Campaigns and Stewardship, Administrative Director of Executive & Volunteer Initiatives, and Marco Advisory Board to identify, cultivate, and secure funding opportunities from community event beneficiaries.
· Create detailed task timelines and calendars for community presentations, tours, and events, ensuring all action items are completed on schedule.
· Coordinate and document meetings with community partners and volunteers, including scheduling, communicating details, and maintaining records in the organization’s CRM.
· Provide timely and personalized stewardship to NCH donors on Marco through in-person meetings, thank-you calls, emails, texts and videos to engage supporters effectively.
· Collaborate with the VP Philanthropy and Directors of Philanthropy to plan, manage, and execute impactful community engagement events that raise awareness, build relationships with community partners, and create a pipeline of prospective donors and volunteers.
· Recruit, orient, and lead volunteer engagement activities under the guidance of the Administrative Director of Executive & Volunteer Initiatives, fostering meaningful relationships that encourage volunteers to convert their time and talent into long-term support.
· Attend all assigned meetings promptly and contribute effectively to discussions.
· Assist with additional special projects as assigned to further the organization’s goals.
· Demonstrates strong understanding of institutional priorities and Marco Island community needs with an ability to apply knowledge in the creation of proposals that balance donor and institutional goals; ensuring proposals are vetted with leadership, appropriately scoped, and well-crafted.
· Qualifies and cultivates new major gift donors through thoughtful engagement and involvement of clinical and institutional leadership when appropriate.
· Represents NCH by participating in key associations and organizations, serving on committees and advisory groups, and speaking in public settings.
· Works with internal and external stakeholders to identify healthcare needs in the community. Helps facilitate coordination among regional agencies to coordinate, develop, and implement programs that address trends on Marco Island.
· Engages new and current prospects by recognizing, curating, and communicating news and updates that are relevant and interesting.
· Ensures donor stewardship, providing timely, compelling, and consistent engagement and recognition with donors, including MDC donors living in Marco.
· Engages donors, volunteers, and advisors, enhancing their connection to NCH as ambassadors among their networks.
· Seeks out opportunities and builds strong relationships with nonprofits and associations in the region.
· Supports the development and implementation of a strategic community outreach plan with accompanying goals and objectives (financials, marketing, clinical and customer) for priority service areas.
· Collaborates with key stakeholders to increase community awareness of new services and initiatives on Marco Island.
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Minimum bachelor’s degree with 2 years’ experience OR High Schol/GED with 8 years of progressively advanced career experience. Strong public speaking skills a must.
· Experience in a healthcare or hospital setting preferred but not required.
· Demonstrated experience working with donors, volunteers and/or prospects; prior committee or board experience preferred.
· Strategic planning experience and skills combined with the ability to build a process and path forward.
· Diplomatic, able to leave ego at the door and tactfully, respectfully, and collaboratively work with a wide variety of people; altering style based on the environment.
· Ability to wear many hats in a fast-paced small organizational environment.
· Confident and mature with an executive presence and strong emotional intelligence.
· Strategic and collaborative; a team player and builder with a commitment to creating a positive and inclusive working environment.
· Organized, prepared, detail-oriented and to follow through on promises.
· Excellent written and verbal communication skills, with the ability to tailor messaging for different audiences in a manner that they can understand and relate to.
