Medical Asst Lead Orthopedics Creekside

• DEPARTMENT: 67211 – Orthopedics Creekside
• LOCATION: 1285 Creekside Blvd East, Naples, FL, 34109
• WORK TYPE:
• WORK SCHEDULE: 8 Hour Day

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Medical Assistant Clinical Team Lead is responsible for providing basic care to clinic patients following established standards and practices. This position provides a vital link in the chain of Quality of Care; supporting the clinic, communicating, and scheduling appointments and physician orders and is responsible for providing care under physician supervision and orders. The Medical Assistant – Clinical Team lead supports the clinic and Practice Manager and ensures proper training and guidance for all staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Other duties may be assigned.

· Fulfills patient care responsibilities as assigned, which may include checking schedules and organizing patient flow.

· Escorting patients to exam/procedure rooms. Observes, records and reports patients’ conditions and reactions to drugs and treatments to providers.

· Assisting patients as needed with walking, transfers, dressing, collecting specimens, preparing for exam, etc.

· Collecting patient history including current medications, allergies, symptoms, etc.

· Provide patient care as directed by the provider; this may include screenings, treatments in accordance with nursing standards.

· Assisting providers with various procedures as needed.

· Documenting patient charts and relaying information & instructions to patient/family. Document all interventions, phone calls, patient/family responses, medication dispensed or prescribed, hospital data, etc. in medical record.

· Answering patient phone calls & messages and acting as a communication liaison between the patient and provider.

· Fulfills clerical responsibilities as assigned which may include filing or sending medical records to a patient or referral provider, appointment scheduling.

· Collection and handling of lab specimens following established standards and practices adhering to infection control safety guidelines, maintaining equipment, instruments, and stock supplies.

· Utilizes electronic referrals process to complete requested physician referrals to NCHMD specialists and ancillary services. 

· Assist management in daily work schedules and make changes to accommodate workload.

· Lead the clinical staff and review finished work for accuracy and completeness.

· Participates with the peer interview team during the hiring process of new clinical team members.

· Provides new team member training and orientation for office protocols.

· Working knowledge of current changes in specific clinical areas such as immunizations, drug recalls, sample closets, etc.

· To be a key factor in the growth and development of clinical employees.

· Handle patient’s problems and concerns.

· Maintain inventory pursuant to established procedures and par levels.

· Serves as a point of first contact for Physicians, Providers, and nurses.

· Makes recommendations to Practice Manager regarding process improvements.

· Provides input to Practice Manager regarding clinical staff performance, needs, and hiring.

· Serves as a liaison and manages scheduling of Pharmaceutical Representatives.

· Must be able to communicate with staff, supervisors, peers, and associates, and maintain a positive working environment.

· Functions as a liaison between our Physician offices, referral physicians, ancillary services, and the patients.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Minimum of High School or GED required.

· Minimum of 2 years of experience in medical office setting as a Medical Assistant required.

· Completion of Medical Assistant training program with documented clinical practicum hours OR Medical Assistant certification preferred.

· Verified ability to take accurate patient vital signs necessary.

· Proven leadership skills.

· Basic Life Support (BLS) certification required from the American Red Cross or American Heart Association.

· Knowledge of CPT and ICD9 codes.

· Knowledge of basic and specialty specific medical terminology.

· Must be capable of working under pressure in a fast-paced environment with frequent interruptions while maintaining a professional demeanor and control.

· Intermediate computer knowledge: Uses Microsoft Word, Excel, Outlook, and Windows