Coordinator Patient Care GYN Oncology

• DEPARTMENT: 67124 – Surgical Oncology
• LOCATION: 2320 Vanderbilt Beach Road, Naples, FL, 34109
• WORK TYPE: Full Time
• WORK SCHEDULE: Standard Office

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH – for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Coordinator Patient Care GYN Oncology plays a vital role in ensuring a seamless and compassionate experience for oncology patients and their families. This position is responsible for coordinating patient care activities, managing scheduling, verifying insurance, and serving as a liaison between the patient, clinical team, and outside providers. The Patient Coordinator supports the delivery of high-quality, patient-centered care through proactive communication, organization, and problem-solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

· Serve as the primary point of contact for oncology patients, guiding them through appointments, treatments, follow-ups, and referrals.

· Coordinate new patient intake, including medical record collection, referral processing, and appointment scheduling.

· Maintain and update patient records and documentation in the electronic health record (EHR) system.

· Work closely with physicians, nurses, and multidisciplinary teams to ensure timely care coordination and treatment planning.

· Schedule diagnostic tests, lab work, and imaging services, ensuring patients understand preparation requirements.

· Verify insurance eligibility, obtain authorizations and referrals, and communicate financial responsibilities to patients.

· Provide emotional support and empathetic communication, especially during times of distress or uncertainty.

· Help patients understand their treatment plans, timelines, and next steps by serving as a consistent resource.

· Track and follow up on no-shows, reschedules, or outstanding tests or referrals to support continuity of care.

· Participate in department meetings and contribute to quality improvement efforts.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Minimum High school graduate or GED required; Associate’s or Bachelor’s degree in Healthcare Administration or a related field preferred.

· Minimum 2 years of experience in a healthcare or oncology setting required.

· Knowledge of medical terminology, especially in oncology, is highly desirable.

· Proficient in using EHR systems (e.g., Epic, Cerner) and Microsoft Office Suite.

· Strong organizational skills and attention to detail.

· Ability to work in a fast-paced, emotionally sensitive environment with empathy and professionalism.

· Excellent communication and interpersonal skills.