• DEPARTMENT: 48384 - Philanthropy
• LOCATION: 350 7th Street North, Naples, FL, 34102
• WORK TYPE: Full Time
• WORK SCHEDULE: Variable

ABOUT NCH

NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.

NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.

Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.

JOB SUMMARY

The Specialist will play a key role in supporting the Chief Impact Officer (CIO) and the Administrative Director of Volunteer and Executive Initiatives (ADVEI) by leading high-priority projects, managing cross-functional workflows, and ensuring efficient execution of initiatives aligned with the organization’s impact goals. This role requires a highly organized, proactive, and relationship-oriented individual with strong project management expertise, excellent communication skills, and the ability to operate with discretion in a fast-paced, mission-driven environment.

The Specialist will be responsible for driving project execution (50%), providing direct leadership and administrative support to the CIO and ADVEI (30%), and coordinating external relations activities (20%). The ideal candidate thrives on managing complex projects, building strong internal and external relationships, and helping senior leaders stay focused on strategic priorities.

ESSENTIAL DUTIES AND RESPONSIBILITIES

– Other duties may be assigned.

Project Management (50%):

• Manage the execution of key projects overseen by CIO and ADVEI, ensuring deadlines are met and tasks are completed on schedule.
• Develop, manage, and track detailed project plans, timelines, and milestones for multiple initiatives simultaneously.
• Proactively identify, assess, and develop risk response strategies and manage risk throughout the project.
• Build and maintain strong relationships with key stakeholders, addressing their concerns and managing expectations.
• Facilitate regular check-ins with stakeholders, keeping CIO and ADEI and team updated on project statuses.
• Communicate effectively with stakeholders at all levels, including team members, ELT, donors, and community partners.
• Provide regular progress reports to the key stakeholders, CIO and ADEI, and others, as needed.
• Contribute to the development and improvement of project management processes and best practices within the organization.

Leadership Support (30%):

• Provide support to CIO and ADVEI, including scheduling, preparing meeting materials, and ensuring all requests are documented and tracked in an organized system.
• Prepare and manage briefings, reports, updates, and presentations as needed, ensuring appropriate parties have the most up-to-date information at all times.
• Maintain confidential and sensitive information with discretion and professionalism.
• Prioritize and manage CIO and ADVEI’s workflows by determining which requests or projects need immediate attention.
• Act as the primary point of contact for internal and external requests, triaging them based on urgency, importance, and available resources.
• Ensure timely follow-up on all outstanding tasks and requests, escalating matters to the CIO and ADVEI as necessary.
• Maintain an organized system to track requests, responses, and outcomes, ensuring no task falls through the cracks.

Fundraising & External Relations Support (20%):

• Coordinate follow-up actions related to donor outreach, partner communications, and stakeholder engagement, ensuring that no correspondence is overlooked.
• Help ensure effective management of external relations, including organizing meetings, tracking interactions, and following up on action items.
• Assist with the management and logistics of community outreach and speaking engagements, including scheduling, communication, vendor coordination, and tracking event-related tasks.
• Maintain a comprehensive event timeline, ensuring all steps are executed according to plan.
• Support post-event follow-up activities, including thank-you notes, surveys, and reviewing event outcomes.

• Oversee and develop the engagement of volunteers and interns in external relations activities.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

· Bachelor's degree in communications, public relations, hospitality, or other related field OR High School/GED with 6 years of experience in event planning.

· Formal certification in project or change management preferred.

· Experience engaging with the public at community events, with respect, enthusiasm and positivity.

· Excellent organizational skills.

· Superb mastery of current technology tools (Canva, G-suite, MS Office, Zoom, etc.) and ongoing eagerness to adapt to new technologies.

· Enthusiasm for collaboration with multiple departments and disciplines.

· Strong public event planning, promotion, and implementation background, including directly running and promoting public events.

· Strong knowledge of budget management, supervisory experience, and staff planning experience.

· Strong knowledge of social media and other basic marketing platforms.

· Detail-orientated with the ability to manage multiple projects at a time.

· Ability to develop positive community relationships.