ABOUT NCH
NCH is an independent, locally governed non-profit delivering premier comprehensive care. Our healthcare system is comprised of two hospitals, an alliance of 700+ physicians, and medical facilities in dozens of locations throughout Southwest Florida that offer nationally recognized, quality health care.
NCH is transforming into an Advanced Community Healthcare System(TM) and we’re proud to: Provide higher acuity care and Centers of Excellence; Offer Graduate Medical Education and fellowships; Have endowed chairs; Conduct research and participate in national clinical trials; and partner with other health market leaders, like Hospital for Special Surgery, Encompass, and ProScan.
Join our mission to help everyone live a longer, happier, healthier life. We are committed to care and believe there's always more at NCH - for you and every person we serve together. Visit nchjobs.org to learn more.
JOB SUMMARY
Performs site-specific operational functions as determined by ARO and client. Responsible for overall livelihood of accounts, overseeing day-to-day operations, training and developing staff, building client relations, and administrative paperwork.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Other duties may be assigned.
· All functions and duties of a customer service representative, as applicable
· Addresses and facilitates the resolution of employee questions and problems
· Provide monthly and quarterly reporting to both the client and ARO
· Develop strategies to grow the account in conjunction with the CSD
· Trains develop and motivate all staff at site
· Has disciplinary authority including hiring and firing of staff
· Performs all biannual staff performance evaluations
· Build existing and prospective client relations
· Maintains standard operating procedures for sites and develops procedures as service requirements change
· Develops, in conjunction with CSD, an analysis of workflow processes
· Oversee development of an on-site training manual along with consistent site testing
· Review vendor invoices for accuracy and prompt delivery to client
· Continually improves and increases services while containing or reducing costs
· Consistently maintains cost saving and seeks new avenues to pursue additional cost savings
· Enforces company’s quality standards
· Processes administrative paperwork, date collection and information gathering
· Full knowledge of company handbooks, billing and payroll procedures, and enforces all policies and procedures
· Completes projects assigned by management and/or client
· Conduct interviews as needed
· Maintains clean and organized account
· Supervises 1-3 staff
EDUCATION, EXPERIENCE AND QUALIFICATIONS
· Minimum of High School/GED
· Minimum of 1-year previous management experience required. Previous industry experiences were helpful but not required.
· Excellent communication and organizational skills are required.
· Required qualities include customer service oriented, dependable, enthusiasm, punctual, organized, self-directed, self-motivated, and team player.